Customer Service Policy

Customer Service Policy - Ladyore

At Ladyore, we are committed to providing every customer with professional, efficient, and thoughtful service throughout the shopping process. This Customer Service Policy outlines our service commitments, service scope, and the ways to contact us, ensuring that your rights and interests are fully protected when shopping on our website.
Our service scope covers all aspects of your shopping experience, including pre-purchase consultation, order processing, after-sales support, and complaint handling. For pre-purchase consultation, our customer service team can provide you with detailed information about product materials, sizes, styles, and shipping policies to help you make informed shopping decisions. During the order processing stage, we will promptly update you on the status of your order (such as payment confirmation, shipment notification) to ensure transparency in the shopping process.
Regarding after-sales service, we offer a reasonable return and exchange policy (subject to specific product terms). If you have any questions about the received products, such as quality issues, size mismatches, or incorrect shipments, please contact us in a timely manner. We will actively communicate with you to find a satisfactory solution, which may include returns, exchanges, or refunds. Please note that to ensure the smooth progress of after-sales processing, we recommend that you keep the original packaging and labels of the product and provide relevant proof (such as photos of the product) when contacting us.
You can contact our customer service team through the following channel: Email: service@gfavora.com. We promise to reply to your inquiry within 24-48 business hours (excluding weekends and public holidays). For urgent matters, please clearly indicate "Urgent" in the email subject, and we will give priority to handling it.
We attach great importance to your feedback and suggestions. If you have any opinions on our products or services, please feel free to contact us. Your feedback is crucial to our continuous improvement. Ladyore strives to optimize our service quality and shopping experience through your valuable suggestions, and to bring you a more pleasant and reassuring shopping journey.

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