Refund Policy

Refund Policy - Ladyore

At Ladyore, we aim to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds of products purchased through our website (www.ladyore.com). By placing an order with us, you agree to comply with the provisions of this policy.
Eligibility for Refunds/Returns: To be eligible for a refund or return, the product must be unused, in its original condition (with all tags, labels, and original packaging intact), and requested within 30 calendar days of the delivery date. Returns will not be accepted if the product has been worn, washed, altered, damaged, or if the original packaging is missing. Additionally, customized or personalized products (made to your specific requirements) are non-refundable and non-returnable unless they have a manufacturing defect.
Refund/Return Process: 1) If you wish to initiate a refund or return, please contact our customer service team at service@gfavora.com with your order number, product details, and the reason for the return. 2) Our customer service team will review your request within 2-3 business days and provide you with a Return Authorization (RA) number and detailed return instructions if your request is approved. 3) Please ship the product back to the address specified by us along with the RA number clearly marked on the package. You are responsible for the return shipping costs unless the return is due to a manufacturing defect, incorrect product, or shipping error on our part. 4) Once we receive and inspect the returned product (to confirm it meets the eligibility criteria), we will process your refund within 5-7 business days.
Refund Methods: Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider (typically 3-10 business days). We will send you an email notification once the refund has been processed.
Exceptions and Special Cases: 1) If you receive a defective, damaged, or incorrect product (different from what you ordered), please contact us within 7 calendar days of delivery. Provide clear photos/videos of the product and the packaging as proof, and we will arrange for a free return and either a full refund, a replacement product, or an exchange (at your choice). 2) For evening dresses or formal wear purchased for a specific event, we recommend initiating return requests as early as possible to ensure timely processing. 3) Shipping and handling fees are non-refundable unless the return is due to our error.
If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to contact our customer service team at service@gfavora.com. We are committed to resolving any issues promptly and ensuring a hassle-free return and refund experience for you.